Terms & Conditions
Vamos Tavel Nic

The terms and conditions regulate the relationship between Vamos Travel Nicaragua (`us`) and the customer (`you`) By accessing, browsing, using, and/or booking/ordering a tour or event with us, you acknowledge to have read, understood and agreed to these terms and conditions.

 

1. Booking and ordering

Booking and ordering can be made through our website, via email, by phone, or via a third party where our products are bookable (e.g hotels, travel agents, third party websites)

The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. You need to be at least 18 years of age to be able to make a booking.

2. Terms of payments

Day Tours & Multi-day tours

 

For booking of our day trips, the full amount will be charged upon booking.

 

3. Cancellations & Refunds

If a client has to cancel a planned tour we do everything possible to return as much of your deposit as possible. Nevertheless, guaranteeing services and hotel space often requires non-refundable deposits. So, while we work with clients on a case-by-case basis to refund the most possible, we are bound by following a cancellation policy.

 

Cancellation policy

Notice of any tour cancellation must be sent in writing and noted as received by one of our staff.

The amount of refund depends on the cancellation date in relation to your arrival date.

• 30 days or more prior to the start date of the scheduled trip, the refund is 75% less any non-refundable hotel deposits.

• 29 to 15 days prior to the start date of the trip; there is a 50% refund, minus non-refundable hotel deposits.

• 14 to 8 days prior to the start date of the trip; there is a 25% refund, minus non-refundable hotel deposits.

• 7 days or less to the start date of the trip, there are no refunds.

 

4. Responsibilities 

The criteria of excellence in quality of service will be followed at all times. Vamos Travel Nicaragua acts only as an agent for the passenger in regard to travel, whether it be by horseback, 4×4, car, microbus, bus, boat or airplane and assumes no liability for injury, damage, loss, accident, delay or irregularity which may occur during a program.

The tour operator can accept no responsibility or loss or additional expense due to changes in schedules or other causes beyond our control. We reserve the right to accept or refuse any person as a member of any tour or to change or withdraw the tour as circumstances demand. All rates are subject to change. Vamos Travel Nicaragua cannot be held responsible for personal injury or loss of passenger’s baggage, accident or loss of personal property, or for additional expenses due to storms, acts of God, or other causes beyond our control. Any such expenses will be paid for by the passenger.

 

5. Acceptance of risk

All outdoor activities like those we offer, carry inherent risks. We operate a robust safety management system and always try to reduce risk, however, we cannot mitigate all risks from our trips.

By participating in our trips you acknowledge a degree of personal risk. By booking or ordering a trip with us you acknowledge that participation in our activities involves risks above and beyond those encountered on a more conventional holiday.

We do not assume any responsibility for accidents that are caused by customers or can be traced to their own actions or are caused by factors outside of human control (Force major) unless the accident is due to serious negligence by the guide.

 

6. Insurance 

Personal travel insurance is not included in the tour price for our trips and events.

 

 

Travel insurance and cancellation insurance

Please note that cancellation cover or individual travel insurance is not included in our prices. It is therefore strongly recommended to ensure that your personal travel insurance covers all of the activities you expect to participate in.

Please also check if your travel insurance covers you in case something goes wrong and you need to cancel your tour with us before you head off.